We’re excited to deliver your purchases quickly and ensure you’re thrilled with your selections!

 Shipping Costs for Retail Customers

 • USA: Enjoy free shipping on all orders of $200 or more! For orders below $200,  flat rate of $9.79.

• Canada: Free standard shipping on orders over $350! Note: Pillow purchases include covers only. For orders below $350, flat rate of $15.90.

• International: Free Express shipping (2-5 business days) on orders over $350! Note: Pillow purchases include covers only. For orders below $350, flat rate of $24.90 for most locations. If there are any extra charges, we’ll email you the details. Customs Duties & Taxes: Any international duties or taxes are the customer’s responsibility.

 

Creation Time Before Shipping

 • Kimono, Haori, & Vintage Accessories: Ship within 2 business days.

• Scarves: Ship within 2 business days.

• Pillows/Cushion Covers: Ship within 2-3 weeks 

Rush Orders: Need your order ASAP? Contact us for rush orders, and we’ll get back to you within 1 business day.

 

Shipping Time

 • East Coast USA: 2-3 business days

• Other USA locations: 3-4 business days

• Canada: 2-3 business days

• International: 2-5 business days

 

You’ll receive email or text updates and a tracking number once your order ships. Please note, we aren’t responsible for carrier delays.

 

Damaged Packages

If your package arrives with significant damage, take photos of the damaged packaging before opening. Notify the carrier for a claim if items are damaged.

 

Returns

 Note about Vintage Items: Our vintage and antique textiles may have some imperfections. These are noted with arrows in the photos of the listings. Please refrain from purchasing if some vintage imperfections are a concern to you.

 Return Policy: Contact us to arrange an exchange or refund. Items must be unused and in original condition with tags. Returns are accepted within 30 days of receipt. Buyers are responsible for return shipping with tracking and insurance if applicable.

 Custom Pillows & Scarves: No returns are allowed on custom items. If uncertain, please take advantage of our offer of fabric and leather swatches to make your choice prior to purchase.